How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am getting overrun by ad from I don't know where. Can you

Customer Question

I am getting overrun by ad from I don't know where. Can you help, George
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Microsoft surface RT
JA: What troubleshooting have you tried?
Customer: Have been searching on internet to no avail so far
JA: Anything else you want the email expert to know before I connect you?
Customer: I do get a drop down on my email saying I have some problem. Forget just the words they use
Submitted: 11 months ago.
Category: Email
Expert:  Dan replied 11 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. To make sure I understand what is happening, you are seeing a lot of popup ads is that correct?

Customer: replied 11 months ago.
If a pop up is an email ad that is right. Also get a drop down on my email saying I have some problem and check my provider
Customer: replied 11 months ago.
Don't do think you can do that on my surface rt
Customer: replied 11 months ago.
Don't think you can connect to my surface Rt
Expert:  Dan replied 11 months ago.

Okay thank you. You are most likely infected with some type of malware. Are you using any type of antivirus? Disregard the Premium Service request please.

Customer: replied 11 months ago.
I don't want this service please help me drop out. Will call a local guy to help me.
Expert:  Dan replied 11 months ago.

I may be able to assist you if you would like to continue? Please disregard the Premium Service Offer.