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I changed my password last night and cannot get into it. My…

Customer Question
I changed my password...

I changed my password ***** night and cannot get into it. My recovery account at Yahoo also - password ***** changed. What can I do to recover my account?

Technician's Assistant: How long have you had this issue with your Yahoo account?

A friend notified me last night that she received an email from me about "brain function" and wondered if I sent it to her or not. I did not. she didn't know where it came from as she was using her phone. I assumed it was a combination of Facebook and Yahoo. so I chanced that password ***** night and attempted to set inplace security - I guess I made a real mess of things. I also changed my AOL password *****

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Most often on my phone, second my laptop

Technician's Assistant: What troubleshooting have you tried?

I tried the recover email and that's when I discovered my Yahoo wasn't wsorking either. My AOL login suggested i contact member services for help - so voila

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I think that's for now

Submitted: 1 year ago.Category: Email
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Answered in 3 minutes by:
10/14/2016
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 10,453
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the email address on that account?

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Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
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Experience: Computer Software Support Specialist for more than 10 years

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