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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I deleted the trash by accident this morning on my mobile.

Customer Question

hello, I deleted the trash by accident this morning on my mobile. is it possible to retrieve?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo. my email ends with
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: most of time through lap top and mobile
JA: What troubleshooting have you tried?
Customer: none, cause I do not know how to do
JA: Anything else you want the email expert to know before I connect you?
Customer: no, just how to get back any mail in the trash that I deleted by accident on my mobile
Submitted: 9 months ago.
Category: Email
Expert:  Isaac Franklin replied 9 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Customer: replied 9 months ago.
Expert:  Isaac Franklin replied 9 months ago.

What is the make, model of your phone.

How are you using the mail you deleted? thru a browser or the 'email' button on your phone?

Customer: replied 9 months ago.
iPhone 6S On mhy mobile I tapped on the Trash icon and it deleted all emails this morning
Expert:  Isaac Franklin replied 9 months ago.

Yes, but how.

How do you go to your email on your phone? What is the 'path' you are using? Email icon? In a browser?

Customer: replied 9 months ago.
no that is ok. I just paid $42.00 via credit card
Expert:  Isaac Franklin replied 9 months ago.

That is automated by the system. it doesnt recognize you are on a phone and connot remote support.

However, if you have a computer with you? This is best done by you on there to see 'where' the emails

went, but again, it depends on how you are accessing your mail.

Customer: replied 9 months ago.
never mind. I like to cancel.
Expert:  Michael Norman replied 9 months ago.

Hello, My name is ***** ***** It appears your question has not been answered. So I understand you accidentally deleted emails from the trash folder of your Yahoo email account. In this case the only way to recover those emails is to seek assistance directly from Yahoo. You need to complete a mail recovery form for Yahoo. I have included a link to the form for you:

I hope this helps.

Customer: replied 9 months ago.
I did that and I have a case number. Thank you.

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