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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 37653
Experience:  Over 15 year experience in Email Systems and Programs
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A flash came up on my computer that my computer has been

Customer Question

a flash came up on my computer that my computer has been effected by a Virus - was given the name of employee Shawn Miller - employee ID 142451 , Seattle, Washington - to contact to clear up phone # of 1-***-***-**** - was this a scam!!! - the info stated that my computer would crash?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: My computer is a HP - can't remember the model - Have Microsoft 10 downloaded on saame
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser......p.s. on my computer is shows HP 52031 in the corner
JA: What troubleshooting have you tried?
Customer: p.s. I am 84 yrs old so not very computer smart
JA: Anything else you want the email expert to know before I connect you?
Customer: no - every thing seems to be o.k. onmy computer but I did call that " and speak to this gentleman and am worried that my information on my computer has been compromised
Submitted: 11 months ago.
Category: Email
Expert:  Richard replied 11 months ago.

Hi there and welcome

This is 100% a scam, and it is a common trick they use. There is no infection detected by this message.

Did you call the number? Or have any contact with them?

Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 11 months ago.

As requested, I have offered it and once accepted will call you and check out your computer.

Customer: replied 11 months ago.
have limited funds....unable to pay increased amounts - sorry
Expert:  Richard replied 11 months ago.

That is no problem, you requested it so I offered, but we continue here

I need to know please

Did you call the number? Or have any contact with them?

Customer: replied 11 months ago.
HE DID GO INTO MY COMPUTER - MY BAD
Expert:  Richard replied 11 months ago.

Ok, then there is the chance he installed a virus or something else.

Can I connect to your computer (I'll do it at no extra charge) and check this please?

Customer: replied 11 months ago.
o.k.
Expert:  Richard replied 11 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you