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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have lost my AOL in my Window 10. No icon,no toolbar, no

Customer Question

I have lost my AOL in my Window 10. No icon,no toolbar, no email.
JA: How long have you had this issue with your A.O.L. account?
Customer: As of today,after reseting my window 10.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I get my email after loging in to aol: Welcome,you got mail! Now I don't have the icon to log in.
JA: What troubleshooting have you tried?
Customer: Everything! Seems like another browser has taken over. I have to go through a whole bunch of steps with no results. I want to restore my AOL in the original format.
JA: Anything else you want the email expert to know before I connect you?
Customer: It's not just the email,I like to restore AOL with the toolbar where I've added icons .
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.


I'm sorry about the issue. Did you use the Internet Explorer program or the AOL Desktop program previously?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 10 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,