How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I can access my yahoo mail on my iPhone, but not my laptop.

Customer Question

I can access my yahoo mail on my iPhone, but not my laptop. The account was origtinally set up on my blackberry, which I no longer have. when I request a key to recover I get the question do I have access to the blackberry account. I don't. what to do to sync my yahoo mail on my iPhone with my laptop?
JA: How long have you had this issue with your Yahoo account?
Customer: Just now. I just purchased the laptop.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: it's on my iphone
JA: What troubleshooting have you tried?
Customer: I used the HELP center info on yahoo
JA: Anything else you want the email expert to know before I connect you?
Customer: That would be what I need.
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. What's the make / model of your new laptop?

Can you please confirm your yahoo email address?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,