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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Sorry wrong department. My e-mail is fine but I cannot

Customer Question

Sorry wrong department. My e-mail is fine but I cannot access my photos, files, etc.
JA: Just to clarify, what email service provider are you using?
Customer: Google
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: all of those
JA: What troubleshooting have you tried?
Customer: I think you have to sign in to get the EDGE files but I cannot find a place to sign in
JA: Anything else you want the email expert to know before I connect you?
Customer: No but this happened after I went from Windows 7 to 10
Submitted: 11 months ago.
Category: Email
Expert:  Quiksilver07070 replied 11 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 11 months ago.

OKay, so your Email is working Fine.......but your not able to access your files?

Are these files stored a cloud drive?

Microsoft uses a cloud drive called ONE DRIVE.

And One Drive you DO have to login to.

YOu use the same email as your hotmail, and the same password ***** your hotmail.

Or if you use google, that is what you want to use to login.

I can SHOW you if you like? ON a remote session

Customer: replied 11 months ago.
Expert:  Quiksilver07070 replied 11 months ago.

OKay......what would you like to do?

The files you are trying to access.......are they on a cloud drive? Or are they stored locally on your ocmputer?

Expert:  Quiksilver07070 replied 11 months ago.

Hello there........i am following up with you.

If you still need help let me know.

24 hours after this message.....this question will be placed back into the Queue.