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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have forgotton my master password, I can not get into to

Customer Question

I have forgotton my master password, I can not get into to resset it, how do I do that?
JA: When did you last reset your username and password?
Customer: uh, it is has been like 5 or 6 year or so
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I guess through web browser, he uses aol all the time and I usually use Google
JA: What troubleshooting have you tried?
Customer: I'm embarassed to say, cause I havent used it in a long time, but I did go type in master password ***** I was on***@******.*** and it wouldn't let me go there to reset it
JA: Anything else you want the email expert to know before I connect you?
Customer: just reset my password ***** and tell me how to get into do it
Submitted: 9 months ago.
Category: Email
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

Are you trying to reset your password ********@******.***?

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