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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Yahoo offers two to three ways of email recovery1. Alternate emails -2. Alternate phone number -Do you have access to the alternate recovery options even if yahoo sends a recovery code to you will not be able to access it.
Are you 100% sure this person has changed your yahoo recovery details with another email and phone number to which he has access?
I would suggest you the best possible way to get it back however if you follow of go with yahoo recover you will not get it back because its a free email service and they will say its your fault why did you gave access to your account to others. Yahoo will not do anything if it has been a paid yahoo email service they can re verify your billing account and then can make necessary changes. In this case best possible way is to file a police complaint this comes under cyber crime and they can retrieve your account.
Do you want me to call you up and explain the issue?
I told you the most possible and accurate answer how you can get it back. We cannot hack into anyones computer or account as it not ethical and legal.
What did the police say if you have filed a complain?
They must have recovered the account till now and you have the screenshots as well correct?
let me check what recovery email is currently on your account
What is the yahoo account id which is hacked?
is this the yahoo account hacked "*****@******.***"
let me check
do you know this email t***************@******.***
I am sorry in that case i would suggest you to file a complain with yahoo let me look for the email where you can lodge a complain.
Let me open this question to other experts for there views and input.
Hi There. I am Bing and I look forward to helping you with your issue today.
Hi Jamie, I need to talk to you over the phone to discuss the possible approaches for getting your email account back, as I cannot disclose the details here because this page is public accessible and the recommended methods could be misused.
Please check below link to report issues to Yahoo.
As your issue is related to several topics such as no access to alternate email and unable to verify secret questions, you may try reporting multiple ones giving the same email ID. If any additional field is available (I can't go through using your email ID to verify as Yahoo will log this as suspicious activity), please a summary telling Yahoo you have what kind of info to proof your ownership (as discussed).
PS. Please kindly accept my answer if you think it is helpful and let me know if anything else I could help with further.