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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I thought I changed my hotmail password but it says

Customer Question

I thought I changed my hotmail password ***** it says incorrect when I try to delete emails on my iphone
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Are you currently able to receive new email messages fine?

Is your hotmail email password ***** working at the hotmail.com website?

Besides the iPhone, do you also have a windows xp, vista, or 7, or 8, 10 computer, or a mac computer?

Can you please confirm your hotmail email address?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 10 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 months ago.
Not for more money
Expert:  Viet - Email Tech replied 10 months ago.

OK. First, besides the iPhone, do you also have a windows xp, vista, or 7, or 8, 10 computer, or a mac computer? And/or what's the brand / model of your computer?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 10 months ago.

Can you please confirm your hotmail email address?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 months ago.
Expert:  Viet - Email Tech replied 10 months ago.

Thank you. Please let me know the following:

1. When you go to the hotmail.com website and sign in your hotmail email address there, what happens? What's the error or message, if any?

2. Do you also have a windows xp, vista, or 7, or 8, 10 computer, or a mac computer? And/or what's the brand / model of your computer?

3. Do you have a phone number ending with the two digits 33? If yes, what's the last 4 digits of that phone number? And is that phone number a cell phone or landline?

Please reply at the box below. Thank you,