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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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All of my emails are going directly to the trash and not to

Customer Question

All of my emails are going directly to the trash and not to my in box what do I need to do to get it to stop?
JA: Just to clarify, what email service provider are you using?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Google Chrome web browser
JA: What troubleshooting have you tried?
Customer: nothing I have no idea where to start. I just have to pull it from the trash and then move it to my inbox. Then after sending the response I have to restore every message
JA: Anything else you want the email expert to know before I connect you?
Customer: We did have a weird email and it seems that our mail might have been hacked
Submitted: 10 months ago.
Category: Email
Expert:  Martin replied 10 months ago.

Hello and welcome.

When did the problem start?

Do absolutely all emails go into trash?