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We will go for several days and get no emails, then they all

Customer Question
come at once. The...
We will go for several days and get no emails, then they all come at once. The error message says servers are not connecting. How does this get fixed?
JA: Just to clarify, how often have you been getting this particular message?
Customer: For at least five or six weeks.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: everything I know to do
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
10/11/2016
Email technician: John, Email Support Specialist replied 1 year ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,484
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to justanswer.

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Email technician: John, Email Support Specialist replied 1 year ago

My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

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Email technician: John, Email Support Specialist replied 1 year ago

Please provide the following details so that i can understand the issue more clearly.

Are you using a windows or mac PC to access this emails?

Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?

How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?

Thank you.

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Email technician: John, Email Support Specialist replied 1 year ago

Checking to see whether you still need help.

Note: - Please reply using the box below

Thanking you,

John

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Email technician: derrickonline, Information Systems Manager replied 1 year ago
derrickonline
derrickonline, Information Systems Manager
Category: Email
Satisfied Customers: 979
Experience: 15 Years Information Technology Experience.
Verified

Customer are you still there? Please answer the aforementioned questions so that we may assist.

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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