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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Customer Question

MY fACE BOOK WAS DISABLED BECAUSE IT WAS HACKED.. I called Face Book.. they turned me over to the technical people that they hire.. I paid $349 for them to spend 5 hours cleaning out my computer.. My F.B. account was suppose to be enabled again.. IT IS NOT. My Email is***@******.***.. I need to change my pass word. but I cannot get in there to change it.
JA: Have you contacted anyone about your account?
Customer: Yessssssssssssssss
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I contract my email thru my desk top computer
JA: What troubleshooting have you tried?
Customer: I have tried to sign in to Face book.. it keeps telling me that my account has been disabled
JA: Anything else you want the email expert to know before I connect you?
Customer: I was told by the tech department, it would take 24 hours to enable my account.. it has been over 24 hours.
Submitted: 9 months ago.
Category: Email
Expert:  Richard replied 9 months ago.

Hi thee and welcome

What is the message you now get when you attempt to sign into your facebook account?

Customer: replied 9 months ago.
I am still getting the same reply with Face Book.. my account is disabled and it will not change my pass word
Expert:  Richard replied 9 months ago.

What happens when you try to change your password?

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