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Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6175
Experience:  I have 7+ years of experience in fixing emails issues.
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I have lost my e-mail. The last e-mail I received on my

Customer Question

I have lost my e-mail. The last e-mail I received on my Telstra mobile phone was 5th October. The e-mail on my laptop is OK , it is only the mobile that I cannot access
JA: Just to clarify, what email service provider are you using?
Customer: Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On the Phone but also on my laptop
JA: What troubleshooting have you tried?
Customer: I cancelled the account and then tried to put it back in again but it will not authenticate
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Email
Expert:  Sandy replied 9 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 9 months ago.

A. Please go to the website and see if you are able to login to your Yahoo email account.

B.Is this mobile an android phone or iPhone?

C. Change your Yahoo account password ***** enter the new password ***** the mobile:

Please go to, and try to reset your Yahoo email account password.

Keep me posted and remember to rate.