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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I can't receive emails. Verizon, Through my email,

Customer Question

I can't receive emails.
JA: Just to clarify, what email service provider are you using?
Customer: Verizon
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through my email,***@******.***.
JA: What troubleshooting have you tried?
Customer: Everything I can find which is not much.
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I know of.
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know the time you could be online and available.