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I am unable to get any email on my iPhone 6 since last

Customer Question
Thursday JA: Just to clarify, what...
I am unable to get any email on my iPhone 6 since last Thursday
JA: Just to clarify, what email service provider are you using?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Usually phone
JA: What troubleshooting have you tried?
Customer: I reset my phone, I am 67 and am not savvy
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
10/10/2016
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 10,009
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is your email address please?

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Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

okay, thank you. Give me a moment to check on this please.

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Customer reply replied 1 year ago
no thank you
Customer reply replied 1 year ago
it is on my iPhone
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

Step 1: Go to Settings > Mail, Contacts, Calendars > Add Account

Step 2: Select Outlook.com.

Step 3: Enter your Hotmail email address, password, as well as a description of the account. The description will be the name of this particular email inbox in the Mail app, once you’re done with the set up. A good description would simply be “Hotmail.” Tap Next when you’re done.

Step 4: Select what Hotmail data you want to have access to on your iPhone. You can choose to sync your email, contacts, calendars, and reminders with Hotmail. By default everything is turned on. Once you have selected what you want, tap Done.

Step 5: Go to the Mail application on your iPhone. Your newly created Hotmail account should be available there.

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Customer reply replied 1 year ago
It is saying an account is already there
Customer reply replied 1 year ago
how do I make a new account through icloud?
Customer reply replied 1 year ago
I doesn't have a description
Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

okay, Go to Settings > Mail, Contacts, Calendars > then tap on the email name, then scroll down and select remove account.

Then re add the account>

Step 1: Go to Settings > Mail, Contacts, Calendars > Add Account

Step 2: Select Outlook.com.

Step 3: Enter your Hotmail email address, password, as well as a description of the account. The description will be the name of this particular email inbox in the Mail app, once you’re done with the set up. A good description would simply be “Hotmail.” Tap Next when you’re done.

Step 4: Select what Hotmail data you want to have access to on your iPhone. You can choose to sync your email, contacts, calendars, and reminders with Hotmail. By default everything is turned on. Once you have selected what you want, tap Done.

Step 5: Go to the Mail application on your iPhone. Your newly created Hotmail account should be available there

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Email technician: Randy Computer Tech, Computer Support Specialist replied 1 year ago

did that work for you?

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Randy Computer Tech
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 10,009
10,009 Satisfied Customers
Experience: Computer Technician

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