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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Of a poker game that was to be compatible with my Mac

Customer Question

of a poker game that was to be compatible with my Mac Computer but it is not. Please help as I would like to return it at this time.
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: OSX Version 10.8.5 Startup Disk Macintosh HD
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser on my computer.
JA: What troubleshooting have you tried?
Customer: I have tried to contact Google
JA: Anything else you want the email expert to know before I connect you?
Customer: How do I go about returning my purchase?
Submitted: 9 months ago.
Category: Email
Expert:  bbao replied 9 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Do you mean you bought a game app from Mac App Store and want to return it for refund?

Customer: replied 9 months ago.
No, I bought the game app from
google and want to return it.
Customer: replied 9 months ago.
I see a charge coming up of
$52.00, I thought this was a free trial as indicated. What's up??
Expert:  bbao replied 9 months ago.

> $52.00

From my side, I only could determine it is a question worth $42.24.

> I thought this was a free trial as indicated.

What's the wording to make you think it is a free trial?

Just be clear, it is not a free service, but it is a 100% satisfaction guaranteed service.