How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I had an aol acct. [email protected] I am no longer able to

Customer Question

I had an aol acct.***@******.***. I am no longer able to log on.
JA: How long have you had this issue with your A.O.L. account?
Customer: not very long. I was ask to change my long in which I did and my whole acct.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web. it is now***@******.***. Can I get my old account back. All of
JA: What troubleshooting have you tried?
Customer: I don't know what to do so I can have my old***@******.*** back
JA: Anything else you want the email expert to know before I connect you?
Customer: All of my contacts business and personal have the address.
Submitted: 11 months ago.
Category: Email
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Why are you unable to access the old account? Did you forget the password?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 11 months ago.
was ask to choose a new pw st which point my old acct was gone
Expert:  Jess M. replied 11 months ago.

Thank you for writing back with that information and I am very sorry about the persisting issues.

Can I remotely access your computer so that I can directly assist you in recovering the old AOL account while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,

Customer: replied 11 months ago.
Why do I have to pay to have this fixed. Wht doesnt aol just fix it
Expert:  Jess M. replied 11 months ago.

I am very sorry about the confusion. You are contacting us here at and I can help you recover your account for a fee since we are not a free support service.

Please visit this link for more information about our company:

Customer: replied 11 months ago.
Very disappointed
Expert:  Jess M. replied 11 months ago.

I am very sorry about that.

I hope you still want to continue with this question and I will be here willing to assist you further. We guarantee our service and you can always have your money back if you are not satisfied with the service.

Best regards,