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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot enter gmail because I cannot remember password, or

Customer Question

Hi, I cannot enter gmail because I cannot remember password, or rather the password ***** have used inpast is ot being acceptedl How do reset or change? Merri. nThe instructions given or questions asked do not accept my orevious password. Merri.
JA: How long have you had this issue with your Gmail account?
Customer: Just recently. My computer was recently cleaned out by Best Buy after a hacking, and a computer guru helped set up computer and access to internet. Everything is working, or so it seems, accept for bent able to access gmail easily. M
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser on computer
JA: What troubleshooting have you tried?
Customer: ansering questions about account. It does not recognize account, and when I try to connect to give answers to securty questions, it does not connect, not does it accept my gmailaccount name. M.
JA: Anything else you want the email expert to know before I connect you?
Customer: I wouuld like to know my old password, or simple ways to change to a new one.
Submitted: 10 months ago.
Category: Email
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the gmail address you are having the issue with please?

Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Byron replied 10 months ago.

Please type a reply in the box below and click Send to communicate with me so I can help. Thank you.