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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My Hotmail account has stopped showing new messages, since

Customer Question

my Hotmail account has stopped showing new messages
JA: How long have you had this issue with your Hotmail account?
Customer: since 29th September 2016
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: nothing really
JA: Anything else you want the email expert to know before I connect you?
Customer: my email was hacked into shortly before this happened and I changed my password
Submitted: 1 year ago.
Category: Email
Expert:  John replied 1 year ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 1 year ago.

Could you please provide the following details.

1.Are you still able to open you Hotmail account using this we blink : -

2.Are you using a windows or Mac PC?

Thank you.

Expert:  John replied 1 year ago.

Sir/Ma’am please answer my above questions so that i can help you better.


Note: - Please reply using the box below.

Expert:  John replied 1 year ago.

Checking to see whether you still need help.

Note: - Please reply using the box below

Thanking you,


Expert:  Josh replied 1 year ago.


Do you still need help?