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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Wont accept my password, user name never, password a montrh

Customer Question

wont accept my password
JA: When did you last reset your username and password?
Customer: user name never, password ***** montrh ago or so
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through google
JA: What troubleshooting have you tried?
Customer: so many lost count, reloaded google for up dates, tried yahoo help and so on
JA: Anything else you want the email expert to know before I connect you?
Customer: I restarted my computer once and reladed google
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.


I'm sorry about the issue. What's the full error or message?

Can you please confirm your email address that you need help with?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

And/or what's the brand / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 year ago.
Kindly cancel this account. Thank you.
Expert:  Viet - Email Tech replied 1 year ago.

I'm sorry. Is there any issue? We guarantee our service, so don't worry. Please reply at the box below. Thank you,

Customer: replied 1 year ago.
No issue, I just don't have the money right now. Get back to you later in the month. In the meantime please cancel.
Customer: replied 1 year ago.
Are you still here. If so kindly acknowledge this message.