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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access my email because the security cell phone

Customer Question

I cannot access my email because the security cell phone number has changed. I had to get a new modem, and when I went back into my email account it would not let me access it because I have a new cell phone and a new number. How can I get the new number registered with Yahoo so I can get into my account?
JA: How long have you had this issue with your Yahoo account?
Customer: I have had this issue for about 10 days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I access my email through a web browser
JA: What troubleshooting have you tried?
Customer: I don't know what to try
JA: Anything else you want the email expert to know before I connect you?
Customer: No, I don't think so. I want to delete the old cell phone number, submit my new number and access my email
Submitted: 11 months ago.
Category: Email
Expert:  Kris Rodgers replied 11 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 11 months ago.

You're having issues getting into your Yahoo account? Correct?