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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My grandson put in a password for my I Pad and we cannot

Customer Question

My grandson put in a password ***** my I Pad and we cannot remember what it is. How can I go in and find it?
Submitted: 1 year ago.
Category: Email
Expert:  Randy Computer Tech replied 1 year ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Do you have a computer with iTunes software installed on it?

Customer: replied 1 year ago.
No
Expert:  Randy Computer Tech replied 1 year ago.

okay, are you on a windows computer now?

Customer: replied 1 year ago.
I cannot afford $39.00
Expert:  Randy Computer Tech replied 1 year ago.

okay,

Customer: replied 1 year ago.
Customer: replied 1 year ago.
I am on windows computer now
Customer: replied 1 year ago.
I am on the computer
Customer: replied 1 year ago.
What is going on
Expert:  Randy Computer Tech replied 1 year ago.

okay, you will need to download iTunes and install it on the computer and then connect the iPad to the computer. I will post the steps and download link for you.

Expert:  Randy Computer Tech replied 1 year ago.

Click on the blue link above and then Follow the instructions to download the installer to your computer.

Then when the install is finished connect the iPad to your computer.