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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I can't get ito my password! (Forgot) None of the automatums

Customer Question

I can't get ito my password! (Forgot) None of the automatums choices work.
JA: When did you last reset your username and password?
Customer: Years ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web
JA: What troubleshooting have you tried?
Customer: They offer toreset, send some kind of code, but it did not work several times
JA: Anything else you want the email expert to know before I connect you?
Customer: Just this one problem
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Did you receive any code?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can you please confirm the email address you need help with?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Richard replied 9 months ago.

Hi there,

Do you still need assistance? Please let me know

Thank you