How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My ipad was working fine this morning. I put it in sleep

Customer Question

my ipad was working fine this morning. I put it in sleep mode and after about an hour tried to turn it back on but it stays black. I went thru the troubleshooting stages to reboot it, but nothing would work!
can you help me get it working again?
Sincerely, ***** ***** ***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  bbao replied 1 year ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 1 year ago.

As you remember, what's the iOS version of your iPad? Also what's your iPad model?