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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My husband doesn't remember his password but the recovery

Customer Question

my husband doesn't remember his password ***** the recovery numbers and email are no longer available i am going to turn this over to him thanks
JA: When did you last reset your username and password?
Customer: last access to the account was last Tuesday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on phone
JA: What troubleshooting have you tried?
Customer: Tried to reset password *****
JA: Anything else you want the email expert to know before I connect you?
Customer: I tried to get a new password ***** my wife,s email account
Submitted: 11 months ago.
Category: Email
Expert:  Sandy replied 11 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 11 months ago.

Can you please tell me about your husband's email service provider? gmail/yahoo/Hotmail or other.

Expert:  Sandy replied 11 months ago.

Is this an email account password ***** apple ID password? Please confirm this once?

Expert:  Sandy replied 11 months ago.

Hi, Please reply back to me at this page. Thank you.