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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Desperately need help with setting up phone. I need to

Customer Question

Desperately need help with setting up phone. I need to transfer my info to new phone, but I couldn't remember my password. Could you please help? I was told by someone at consumer cellular that I could try setting up a new gmail so I did. Now I find out that by doing that I may not be able to transfer my info...please help
Submitted: 9 months ago.
Category: Email
Expert:  bbao replied 9 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 9 months ago.

Please kindly provide the product name and model of your new phone.

Expert:  bbao replied 9 months ago.

Please also advise what kind of password ***** are referring to, email account's password, screen lock password (pin) for your phone? Or something else?

Customer: replied 9 months ago.
Consumer cellular Huawei vision 3 LTE. my gmail acct password.
Expert:  bbao replied 9 months ago.

So, the issue is your Gmail account's password ***** To recover your Gmail password, you can go through its password ***** process. Did you already try that when using a web browser to access your Gmail account via web?

Customer: replied 9 months ago.
I tried that. Can I now go back to my original sign in, I think I remember my original password.
Expert:  bbao replied 9 months ago.

Sure! Why not? Try again please.

Expert:  bbao replied 9 months ago.

Did it work?

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