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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have not received any email since Friday Sept 30 on my

Customer Question

I have not received any email since Friday Sept 30 on my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Desk top HP Pavilion 20 and a laptop HP Pavilion g7
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and a web browser
JA: What troubleshooting have you tried?
Customer: I do not know how to trouble shoot this problem. I am receiving emails on my phone.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Email
Expert:  michelleclive replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What email service are you using and how do you access your email?

Customer: replied 11 months ago.
My email service is road runner and I access through micro soft explorer
Expert:  michelleclive replied 11 months ago.

For remote assistance please check your payment method and update it.

Expert:  michelleclive replied 11 months ago.

Click on the link given below and try to login to your roadrunner webmail.

http://mail2web.com/webmail/roadrunner/

Expert:  michelleclive replied 11 months ago.

let me know if you are able to login or not.