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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot send or receive email, google, web site, Everything

Customer Question

I cannot send or receive email
JA: Just to clarify, what email service provider are you using?
Customer: google
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web site
JA: What troubleshooting have you tried?
Customer: Everything is to diffficult for me. I am 80 years old but I know how to type
JA: Anything else you want the email expert to know before I connect you?
Customer: and can use the computer
Submitted: 9 months ago.
Category: Email
Expert:  Jess M. replied 9 months ago.

Hi, thank you your question. Are you using a Windows computer or a Mac? Also, are you using an email program like MS Outlook 2016 to send and receive emails?

Customer: replied 9 months ago.
windows computer. Email is google or amazon
Customer: replied 9 months ago.
Please do this for me. I am an old lady and I like to email but unable to do so
Expert:  Jess M. replied 9 months ago.

Hi, thank you for writing back. But before I can help you further, I need to know first how you send and receive emails.

Do you usually open or run a program, but then the program is giving you an error when trying to send and receive emails?

Or do you usually open your web browser, and then going to ?

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