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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my password, and cannot get a new one. I do not

Customer Question

I forgot my password, and cannot get a new one.
JA: When did you last reset your username and password?
Customer: I do not remember.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I am not sure, but I guess thru a web browser.
JA: What troubleshooting have you tried?
Customer: I do not remember what all I have tried, but can you help without anymore
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: Email
Expert:  Mr.Med replied 11 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 11 months ago.

I'm sorry about the issue, please what password ***** you forgot, it is your email password ? if yes what email sevice you are using such gmail, aol ect..

Thank you