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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have been locked out of my gmail account. I have tried

Customer Question

I have been locked out of my gmail account. I have tried various ways to reaches including entering 6 digit code but have not been successful
JA: How long have you had this issue with your Gmail account?
Customer: Pearl, I've been struggling with this since yesterday PM
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on phone and on our Mac laptop
JA: What troubleshooting have you tried?
Customer: I'm not sure, other than to keep trying to recover my account and that has put me into a loop. They send a code but it's not accepted
JA: Anything else you want the email expert to know before I connect you?
Customer: If at all possible I would like someone to call me at(###) ###-####
Submitted: 9 months ago.
Category: Email
Expert:  Martin replied 9 months ago.

Hello and welcome.

I cannot call you but I can help you get back in remotely.

What's your email address?

Customer: replied 9 months ago.

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