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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have an ipad air. Last night i could not use it as a

Customer Question

Hi. I have an ipad air. Last night i could not use it as a window kept popping up asking for my apple password ***** my gmail account. I finally attempted to comply and it would not accept the password ***** had set up. Fine. I went through the new password ***** by email. When that was completed it asked me the security question verifying my birthdate. When I put it in, i got the message that it was ot associated with this account. I am deeply concerned that someone has hacked into my ipad, I thnk it may have to do with icloud because I have been getting wierd pop-ups from it all week.
Help please.
Debra **** (###) ###-####
Submitted: 9 months ago.
Category: Email
Expert:  Cris replied 9 months ago.

Hi Debra,

Thanks for using I am Cris. Were you able to reset the password ***** email instead of security questions?

Customer: replied 9 months ago.
but there remains a window entitled Apple I'd Password ***** won't go away
Customer: replied 9 months ago.
No I do not want you to connect with my device
Expert:  Cris replied 9 months ago.

Is it for iCloud?