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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I can't sign into my email account through

Customer Question

Hi Pearl, I can't sign into my email account through Yahoo. Tried everything. Another person I do not know is registered for my phone contact number.
JA: How long have you had this issue with your Yahoo account?
Customer: Two days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone and web
JA: What troubleshooting have you tried?
Customer: I've followed all of the site recommendations. It keeps telling me that they've sent me a text but no text arrives. I've answered the security questions but the site tells me they are the wrong answers.
JA: Anything else you want the email expert to know before I connect you?
Customer: Also, my Password1 can't open it and it is reporting the correct password.
Submitted: 10 months ago.
Category: Email
Expert:  Richard replied 10 months ago.

Hi there and welcome

What is the message you now get when you try to sign in please?