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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Im trying to set up a cam in my home on I

Customer Question

im trying to set up a cam in my home on I need to sign into my google account to do that but I forget my password. I've tried too many times and am locked out. I just brought my mom home from a nursing home today and I need to go to work from midnight EST till 8am and really need to set this camera up. can you please help me?
JA: Have you contacted anyone about your account?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I never use gmail. I had to set it up at one time for something but I really don't remember. my name is*****
JA: What troubleshooting have you tried?
Customer: i tried many times from my phonr]e
JA: Anything else you want the email expert to know before I connect you?
Customer: i tried from my cell phone many times but when i went to retrieve the 6 digit code it gac
Submitted: 9 months ago.
Category: Email
Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What is the make and model of the camera and let me how how you have installed it.

Customer: replied 9 months ago.
using an old phone. I think it will be ok if you can just unfreeze my account.
Expert:  michelleclive replied 9 months ago.

you mean your google account correct?

Customer: replied 9 months ago.
never mind. please refund my $5 and cancel my membership.
Customer: replied 9 months ago.
Doesn't help. Just forget it and refund my $5 and cancel my membership.
Expert:  Bruce Wilner replied 9 months ago.

Patience would go a long way.

The experts can't help you if you won't provide any information.

We are computer technicians and engineers, not magicians and mind-readers!

Expert:  bbao replied 9 months ago.

@JACUSTOMER-khj2d1o2 +1 How could I show more of my support to you? :)

Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the Google account problem.

I am awaiting your reply.

IT Miro

Expert:  IT Miro replied 9 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

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