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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have HPE137 running windows 10. An update came and when it

Customer Question

I have HPE137 running windows 10. An update came and when it done I could no longer
log in. I have been using my PIN log in. I have not used a password ***** months and I have no idea what it is. my computer does not recognize my PIN. It appears someone has taken over my computer. hELP
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Just to clarify, do you see an email address listed for your account, at the Windows logon screen?

Please reply back to me using the box below.