How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Pearl, Purchased a Premier 2016 CD last May and waited ti

Customer Question

Pearl, Purchased a Premier 2016 CD last May and waited ti install after getting new laptop in September. Just started install and got stopped as the license number provided has on 15 numbers (687133137890602) for Product number 984572. My customer account number ending *8335. Company is Energy Services Coalition. How do I get the last number (16th). Please adivse. Thanks, DOug
JA: How much experience do you have with this particular machine?
Customer: Pretty comfortable. The fourth DELL laptop I have used over the last 15 yearsthe a Dell laptoip that I have used
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web Browser e-mail***@******.***
JA: What troubleshooting have you tried?
Customer: I have run QB setup and looking for 16 digit license number. I just don't have 16 digits that was provide with CD. Don't see trouble shooting issue
JA: Anything else you want the email expert to know before I connect you?
Customer: I just need a 16 digit license number
Submitted: 9 months ago.
Category: Email
Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 9 months ago.

Please tell me if the Premier 2016 license number is ***** on the CD sleeve or you are reading it from an e-mail you received after purchasing Premier 2016?


IT Miro

Related Email Questions