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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I'm trying to set up my new Frontier account and need to

Customer Question

I'm trying to set up my new Frontier account and need to know how to kook up with Thunderbird/
JA: Have you contacted anyone about your account?
Customer: Yes. they tell me to open Thunderbird and go to File in the upper left hand corner of the page. Guess what's not in the upper left hand corner? You're right, File.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I suppose web browser on my home computer - either a lap top or a tower.
JA: What troubleshooting have you tried?
Customer: You're it - didn't know where to begin.
JA: Anything else you want the email expert to know before I connect you?
Customer: that's about it..
Submitted: 10 months ago.
Category: Email
Expert:  technicalcat replied 10 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Who is your email provider? This is the part of your email address AFTER the @ sign. please tell me what it is. thanks.

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Don't want to switch to remote answer. My cell phone is a simple flip that barely accepts text messages.
Customer: replied 10 months ago.
Are you still there?
Customer: replied 10 months ago.
Expert:  Martin replied 10 months ago.

Hello, my name is Martin.

To bring up the menu at the top with the File option all you have to do is press Alt on the keyboard once, while you're in Thunderbird.

That should bring up the menu with File, Edit, so on.

Let me know how it went.