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Pete, Computer Expert
Category: Email
Satisfied Customers: 18129
Experience:  CISCO certified computer and networking expert
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I lost contact with my email accounts. Outbox

Customer Question

I lost contact with my email accounts. Outbox would not deliver email. I got a message about a NotAuthenticatedServerError. Never happened before. I've done nothing different. My other account are just fine (Yahoo, etc.). I don't see any folders in account. No inbox, etc. What's up with that.
JA: How long have you had this issue with your Yahoo account?
Customer: not yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: outlook
JA: What troubleshooting have you tried?
Customer: none.
JA: Anything else you want the email expert to know before I connect you?
Customer: go
Submitted: 1 year ago.
Category: Email
Expert:  John replied 1 year ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 1 year ago.

Just to clarify you cannot access your email account in Microsoft outlook email application am i correct?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Thank you.

Expert:  John replied 1 year ago.

Please answer my above questions so that i can help you better.


Note: -If you are getting blocked from replying to me by a pop up message regarding secure remote assistance offer, its optional and only need to use if it’s necessary. You can close that pop up for the time being and then use the reply box below to reply to me.

Expert:  John replied 1 year ago.

Checking to see whether you still need help.

Note: - Please reply using the box below

Thanking you,


Expert:  Pete replied 1 year ago.

Hello, I am Pete, another expert - I notice that you have not replied to the previous expert.

Please let me know if you need remote assistance with this problem?