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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have not been able to send or receive emails from Comcast,

Customer Question

I have not been able to send or receive emails from Comcast, so decided to get a GMail account. I sent myself an email and did receive it. Now I'm not sure if my comcast email is still working.
JA: How long have you had this issue with your Gmail account?
Customer: I don't have a problem with Gmail except that I need to get a password ***** don't know how to do that.
JA: Have you installed any updates recently?
Customer: not that I know of
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  Jess M. replied 9 months ago.

Hi Beverly, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

How do you access your Gmail and your Comcast, are you using a web browser like Internet Explorer, Chrome or Safari? Or are you using an email program like MS Outlook 2016?
Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 9 months ago.
Everything is OK now
Expert:  Jess M. replied 9 months ago.

Thank you for writing back and I am glad that everything is fine now.

Thank you for using our service. If you need assistance in the future, please let me know so that I can assist you further.

Best regards,


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