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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows 8 or 10?
Can you please tell me the exact make and model of your laptop?Please let me know by replying to me here so that I can help you further.
Thank you for writing back. Yes, I am aware of the question since I read the initial conversation. So can you please tell me the exact make and model of the laptop?