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Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1123
Experience:  Technical Support Coach at Liberty Tax Service
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Not a PC person how do I change my password? 3 years, home

Customer Question

not a PC person how do I change my password?
JA: When did you last reset your username and password?
Customer: 3 years
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: home PC no cell or go to internet explorer
JA: What troubleshooting have you tried?
Customer: sorry nothing old fart don't no muchabout pc
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Email
Expert:  Isaac Franklin replied 1 year ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 year ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

What are you trying to change the password *****? Your login when you open your computer?

Do you still have access to the computer?

Customer: replied 1 year ago.
windows, home PC
yes to open outlook email
someone said email hacked
Customer: replied 1 year ago.
are you there
Expert:  Isaac Franklin replied 1 year ago.

So you need to recover your outlook email account?

Did you get a phone call or email out of the blue or a pop up that you were hacked?

Customer: replied 1 year ago.
friend sent me email saying thought I was hacked?? Just moved,
Customer: replied 1 year ago.
I can get in no problem, just trying to change password ***** 3 years
Expert:  Isaac Franklin replied 1 year ago.

Okay. Can you tell me how you access your outlook mail and what version it is?

do you use an email client on your computer or just go to the web browser and pull up

outlook?

To determine the version of Outlook that you use, follow these steps:

  1. Start Outlook.
  2. On the Help menu, click About Microsoft Office Outlook.
  3. Verify the version information and the build number to determine the version of Outlook that is installed on your computer.
Expert:  Isaac Franklin replied 1 year ago.

Were you able to find your version of outlook?

Change your e-mail account password

  1. Click the File tab.
  2. Click Account Settings, and then click Account Settings.
  3. Select the e-mail account for which you want to change the password, and then click Change.

It should be as easy as this depending on your version.

this is for 2010

https://support.microsoft.com/en-us/kb/2697421

this is for 13 and 16

Applies To: ***** ***** , Outlook 2013

A password ***** be set for an Outlook Data File (.pst) to help prevent unintended intrusion by other people who share your computer, such as members of your family. If you set a password, you must enter it every time that the data file is opened — for example, when Outlook starts or when you open the data file in Outlook.

If you are satisfied with the help I have provided, please remember to click and submit a 5 star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

  1. Click the File tab.

  2. Click Account Settings, and then click Account Settings.

  3. On the Data Files tab, click the Outlook Data File (.pst) for which you want to change the password, and then click Settings.

  4. Click Change Password.

    Note: The Change Password button doesn’t appear if you are using a Microsoft Exchange Server account. Your network password ***** ***** to access your Exchange account and information.

  5. In the Change Password dialog box, type the existing password ***** the Old password box.

  6. In the New password and Verify password boxes, type the new password. The password ***** be up to 15 characters and is case-sensitive