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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Can't get into my email. Tried to change my Yahoo password

Customer Question

Can't get into my email. Tried to change my Yahoo password ***** I got a notice from Yahoo to change my password. I don't remember my password ***** I will get one in the mail in a couple of days but why can't I get into my email?
JA: When did you last reset your username and password?
Customer: I don't think I ever had. Tried to now because Yahoo some info was stolen a couple of years ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: always on my lab top.
JA: What troubleshooting have you tried?
Customer: I am not that computer savy. No trouble shooting
JA: Anything else you want the email expert to know before I connect you?
Customer: just want to get to my email but don't know what password ***** want to change my password
Submitted: 10 months ago.
Category: Email
Expert:  technicalcat replied 10 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Do you use a web browser such as Internet Explorer (blue E icon) or Firefox to access your mail, or do you use a mail client like outlook or Windows (live) mail? What do you click on to get to your email?