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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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We are not getting any emails and it tells us to compact the

Customer Question

Hi We are not getting any emails and it tells us to compact the emails and delete emails but we can not compact and have deleted a lot of emails but still it has not opened any emails for about three days.
JA: Just to clarify, what email service provider are you using?
Customer: Mozilla Thunderbird
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On our computer, the smart phone I have can access the emails.
JA: What troubleshooting have you tried?
Customer: Contacted Bigpond and they have just checked and it is not a bigpond problem it is with Mozilla Thunderbird
JA: Anything else you want the email expert to know before I connect you?
Customer: I was going to change to Windows live mail but the technician could not export the emails and I definitely need to keep them.
Submitted: 11 months ago.
Category: Email
Expert:  Kamil Anwar replied 11 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks