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To clarify when you say you cannot open AOL do you mean the AOL page isn't opening or the AOL desktop software isn't opening?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
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Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.