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I have lost my send logo for sendor reply logo on my task

Customer Question
i have lost my send...
i have lost my send logo for sendor reply logo on my task bar/ how do i refurbish it i cannot send or reply to emails
Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
10/5/2016
Email technician: Isaac Franklin, Support Technician replied 1 year ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,408
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 1 year ago

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

Do you mean for an email you have lost the send button? Which email program? Outlook, gmail etc or something other?

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Customer reply replied 1 year ago
Hello
Email technician: Isaac Franklin, Support Technician replied 1 year ago

Hi! Due to tons of devices, servers, programs etc, we will have to communicate back and forth to get

to the root of your issue.

I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

Do you mean for an email you have lost the send button? Which email program? Outlook, gmail etc or something other?

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Customer reply replied 1 year ago
Windows 10
Email technician: Isaac Franklin, Support Technician replied 1 year ago

Please answer all questions as your original issue is still not clear.

Do you mean for an email you have lost the send button? Which email program? Outlook, gmail etc or something other?

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Customer reply replied 1 year ago
Something else
Email technician: Isaac Franklin, Support Technician replied 1 year ago

Can you tell me what it is?

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Email technician: Isaac Franklin, Support Technician replied 1 year ago

I tried to accept your request for a secure remote connection ( screen sharing ) and it said payment failed. This sometimes happens if your bank or credit card company blocks the transaction and a quick call to them will usually lift the block. For further information you can call our customer service department.1.***-***-**** In the meantime I am sending the remote connection offer back to you to be approved when you are ready.

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Customer reply replied 1 year ago
I updated credit info. You said thanks. Now what
Email technician: Isaac Franklin, Support Technician replied 1 year ago

I am in tech support. I do not see that side of your account.

Did you try accepting the remote offer i sent back for us to connect and

finish up your issue?

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Customer reply replied 1 year ago
i resent cc info you have it
Email technician: Isaac Franklin, Support Technician replied 1 year ago

It is still not accepted on my side. Please contact customer service here;

and we can go from there written if you would like until it is resolved.

http://ww2.justanswer.com/phone

I cannot see your CC information as i am tech support. I can only see declines or accepts. Not payments

or why. Only customer service can see your fees/agreements/info etc.

How would you like to proceed?

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Email technician: Jason Jones, Computer Technician replied 1 year ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,411
Experience: 10+ years of work experience.
Verified

Hello,
I am the person that will be helping you today.

It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.
Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

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Email technician: Jason Jones, Computer Technician replied 1 year ago

Belay my last instruction. If you wish for me to remote into your system, please let me know and I will send the link now.

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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