How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

A few days ago I received a new modem. My server

Customer Question

A few days ago I received a new modem. My server ( helped me access the internet on my computer. However, I am unable to connect to WiFi on my kindle. Can you help? My Wi-Fi password ***** ***** accepted.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: My kindle (if that is what you are asking) is from Amazon. My computer operating system is Windows 10. I am not very friendly with the technical side of my machine(s) - maybe because of my age (84).
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through Microsoft Outlook on my computer (not a laptop).
JA: What troubleshooting have you tried?
Customer: I can't recall the details but, as I said, I didn't manage via the troubleshooting program, and finally phoned my server, who gave me internet access entirely from his end.
JA: Anything else you want the email expert to know before I connect you?
Customer: No thanks. It is just my kindle that isn't connected to Wi-Fi.
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.


I'm sorry about the issue. What's the exact error or message?

What is the model of your Internet modem/router device?

Is there a cable connected from your Windows 10 computer to the modem? Or is the connection wireless?

Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Related Email Questions