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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot get my gmail account to hold the address and

Customer Question

I cannot get my gmail account to hold the address and password ***** have to sign in every time, which is a pain. This just started yesterday.
JA: How long have you had this issue with your Gmail account?
Customer: Since yesterday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Always and only on the computer. I do not have a cell phone
JA: What troubleshooting have you tried?
Customer: Typing it over and over and unchecking and rechecking the save my settings box
JA: Anything else you want the email expert to know before I connect you?
Customer: I am 89 years old and not computer savvy. I have had to change to gmail after almost 20 years with and am finding this change extremely difficult
Submitted: 10 months ago.
Category: Email
Expert:  Viet - Email Tech replied 10 months ago.


I'm sorry about the issue. What's your internet browser program, such as Internet Explorer, Safari, Firefox, Chrome, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,