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RETR Command did not succeed. Cannot retrieve email

Customer Question
RETR Command did not succeed...
RETR Command did not succeed. Cannot retrieve email messages
JA: Just to clarify, what email service provider are you using?
Customer: Thunderbird
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser
JA: What troubleshooting have you tried?
Customer: Web mail is working. Changed email password. Checked configuratiion
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
10/3/2016
Email technician: Martin, Network Engineer replied 1 year ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 2,965
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hello, how are you?

When did you start getting this error?

May I connect with you remotely so I can get Thunderbird working for you again?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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