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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Did you all receive my message that I am locked out all of

Customer Question

Did you all receive my message that I am locked out all of my gmail accounts?
I can't login , I could login on Friday and Saturday but not this morning.
I believe my sites have been compromised. Can you all check to find out if they have?
Submitted: 10 months ago.
Category: Email
Expert:  Isaac Franklin replied 10 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 10 months ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

What error or message are you receiving when you say you are locked out?

And do you have access to a phone number ending in *35 still?

Customer: replied 10 months ago.
Howdy, Jerry Mullins here
I have windows 7,
I just paid you $36. dollars with my credit card, the only way I can assure that you are reaching me is for you to call me at my home number,(###) ###-####If you send an answer to me, to an email which I cannot login to, What good would your answer do me? For if someone else is controlling those email accounts you would be sending your answer for me to them.. So if you can't call me with the answer by phone I will contact my credit card company to stop payment.Thanks for your help in this matter.
Expert:  Isaac Franklin replied 10 months ago.

I do not understand what you are referring to with money?

I am a tech, i do not see that side of your account.

The phone service is additional as well. it is set up by the system that way. I have not sent

an offer, it may be auto generated for customers convenience.

If you have fee questions, please contact customer service as they can see that portion of your acct.

Although, 5 accounts will take

a pretty lengthy phone call to resolve. We do not know your information unless you 'tell' us. If we could,

we would be hackers and disreputable.

Please tell me how you would like to proceed.

Customer: replied 10 months ago.
Howdy,Jerry Mullins here
Issac, I am an old 72 year man, I have no idea as to what's going on, all I know is that I have 5 email accounts with Google
and can't login to either of them. each time I try to login the message saith wrong password. I ask myself how could my password ***** the correct password ***** (10-02-16) and they are all wrong today (10-03-16) I operate windows 7
Can you help me?Thank you so kindly!
Expert:  Isaac Franklin replied 10 months ago.

Absolutely. Do you have a phone ending in 35 still?

Customer: replied 10 months ago.
Expert:  Isaac Franklin replied 10 months ago.

is it a cell phone?

Customer: replied 10 months ago.
Sir it's a cell phone it's on the charger but I think it will ring if you need to call it.
I do have another cell phone 0296 last 4 associate will my***@******.*** account
Expert:  Isaac Franklin replied 10 months ago.

lets focus on the first.

We are going to generate a code to that phone.

It is to use to log into your jmjmullins. When you get that code, we need to enter it to help change your

acct. it will be 6 numbers.

Go to

put your user name for that account in, hit forgot password ***** will give you the screens for recovery.

you enter your last known password ***** it will give you a ***35, enter the full phone number.

it will then allow you to send a code. then put that 6 digit code in the screen recovery you were on.

enter a new password ***** log in.

All accts can be recovered this way depending on the backup method you had in place. In this case, you

have the phone number option on this acct.

Customer: replied 10 months ago.
Isaac, I just got a message from google 7041 but when I enter it where it said enter code it saith wrong numbers or digits try again
Expert:  Isaac Franklin replied 10 months ago.

it should be longer. like 6 numbers. Can you review it again?

Customer: replied 10 months ago.
Well why am I getting just 4 digits instead of 6
Expert:  Isaac Franklin replied 10 months ago.

I am not sure. I cannot see what you can see. close down your browser (firefox, chrome, internet explorer etc)

reopen it and try to recover the account again. check your caps locks as well. make sure it is for the acct you are

requesting it for this one jmjmullins in gmail.

Expert:  Isaac Franklin replied 10 months ago.

I saw the duplicate request. Please respond to this question to continue?

Expert:  Isaac Franklin replied 10 months ago.

Please respond here to continue. it has been two days.

I am about to end my shift as i have been here since 7am EST.

Did you want to set up an actual time to meet online and proceed?