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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Can receive email in outlook, hotmail, and gmail. Cannot

Customer Question

can receive email in outlook, hotmail, and gmail. Cannot send out in either of them. Using outlook 2010 win 7 ultimate. Always ask for authentication. I know that I have all the account settings correct.
Submitted: 9 months ago.
Category: Email
Expert:  Sandy replied 9 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 9 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 9 months ago.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support($9) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

Expert:  Sandy replied 9 months ago.

Once you accept the secure remote support offer, please click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=43f74015-82fc-4473-b8ec-aabd34c02e0b

Scroll down on that page and click "I Agree".

Download/allow and run this program to start secure remote session.

Expert:  Sandy replied 9 months ago.

Over secure remote session, I will check the webmail account settings, and email client settings.

Have you changed the outgoing port to 587 and checked SSL settings for it?

Expert:  Sandy replied 9 months ago.

Please check Date and Time on your computer. Is this correct?

Expert:  Sandy replied 9 months ago.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Please reply back to me.

Else, we can continue in the question and answer session, but I will need to ask a number of other questions and try and walk you through some steps.

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